Website terms, made clear.
These Terms & Conditions explain how customers may use the SHINE With Dignity website, purchase products, interact with the shop, and understand the rules that apply to orders, payments, delivery, returns, and website content.
Last updated: [Insert date]
The simple version.
Use the site fairly
Customers should use the website lawfully, respectfully, and only for legitimate shopping, enquiry, sponsorship, or partnership purposes.
Check order details carefully
Customers are responsible for making sure product choices, quantities, delivery details, and contact information are accurate before completing an order.
Hygiene-sensitive products
Because SHINE sells feminine care, menstrual care, personal care, and wellness-related products, certain return limitations may apply for opened, used, or tampered-with products.
Your rights still matter
Nothing in these terms is intended to limit rights customers may have under applicable South African consumer protection law.
Using this website.
By accessing or using the SHINE With Dignity website, browsing products, placing an order, making an enquiry, sponsoring, or interacting with the site, the customer agrees to these Terms & Conditions, together with the Refunds & Returns Policy and Privacy Policy.
Products and product information.
SHINE aims to present product information, descriptions, prices, images, and availability as clearly and accurately as possible. However, product images may vary slightly depending on screen display, packaging updates, batch differences, or website presentation.
- Products may include feminine care, menstrual care, wellness, care pack, combo, and related items.
- Product availability may change without prior notice.
- SHINE may update product descriptions, pricing, and availability where needed.
Feminine care and wellness disclaimer.
SHINE products are intended for personal care, menstrual care, feminine wellness, comfort, confidence, and dignity-led support. They are not intended to diagnose, treat, cure, or prevent any disease, illness, infection, or medical condition.
Customers should seek advice from a qualified healthcare professional if pregnant, experiencing ongoing discomfort, managing a medical condition, unsure whether a product is suitable, or needing medical guidance.
Placing an order.
When placing an order, customers should ensure that product selections, quantities, billing details, delivery details, and contact information are accurate.
- An order may be subject to acceptance, availability, payment confirmation, and verification where necessary.
- SHINE may contact the customer if further details are needed.
- SHINE may decline or cancel an order where reasonable, including where information is incorrect, payment fails, stock is unavailable, or there is suspected misuse.
Pricing and payment.
Prices displayed on the website are shown in South African Rand unless stated otherwise. SHINE aims to keep pricing accurate, but errors may occasionally occur.
- Payment must be completed through the available checkout methods on the website.
- Orders may not be processed until payment is confirmed.
- If a pricing or product error is discovered, SHINE may contact the customer to correct the issue, cancel the order, or provide next-step options where appropriate.
Delivery and order fulfilment.
Delivery or collection options may be displayed during checkout where available. Customers are responsible for providing accurate delivery and contact details.
- Delivery costs, methods, and availability may vary.
- SHINE is not responsible for delays caused by incorrect delivery information supplied by the customer.
- Risk generally passes to the customer once the order is delivered or collected, unless applicable law says otherwise.
- Customers should inspect their order on arrival and contact SHINE if something is damaged, incorrect, missing, or materially different from what was ordered.
Returns, refunds, and exchanges.
Returns, refunds, replacements, and exchanges are handled according to the SHINE Refunds & Returns Policy and applicable law.
Because products may include hygiene-sensitive personal care and feminine care items, opened, used, tampered-with, or damaged-after-delivery products may not be eligible for change-of-mind returns unless required by law.
Sponsorships and partnerships.
SHINE may provide ways for individuals, groups, schools, NGOs, corporates, or community organisations to sponsor, support, or partner with SHINE.
- Sponsorship and partnership enquiries may be handled through the Contact page or Partner With SHINE page.
- Details of any partnership, bulk support, school or community initiative, or corporate collaboration may need to be confirmed separately in writing.
- No partnership is confirmed until agreed by SHINE and the relevant partner.
Acceptable website use.
Customers and visitors may not misuse the website. This includes, but is not limited to:
- Attempting to interfere with website security
- Uploading or sending harmful code
- Using the website for fraud or unlawful activity
- Copying website content without permission
- Submitting false or misleading information
- Misusing checkout, coupon, enquiry, or WhatsApp contact functions
- Attempting to damage the website, brand, or customer experience
Website content and brand assets.
The website design, copy, images, graphics, product presentation, branding, logos, layout, and other content belong to SHINE With Dignity or are used with permission, unless stated otherwise.
Visitors may not copy, reproduce, modify, distribute, or commercially use website content without written permission.
Third-party links and services.
The website may contain links to third-party websites, payment gateways, courier services, social platforms, WhatsApp, or other external services. SHINE is not responsible for the content, policies, downtime, errors, or practices of third-party services.
Limitation of liability.
To the extent allowed by applicable law, SHINE is not responsible for indirect, incidental, or consequential loss arising from use of the website, delays, technical issues, third-party services, or misuse of products.
Nothing in these terms is intended to limit liability where it cannot legally be limited under applicable law.
Privacy and personal information.
SHINE may process personal information when customers use the website, place orders, send enquiries, use the Contact Concierge, or interact with SHINE. Personal information is handled according to the Privacy Policy.
Changes to these terms.
SHINE may update these Terms & Conditions from time to time. The updated version will apply once published on the website, unless otherwise required by law.
Questions about these terms?
For questions about orders, products, returns, sponsorships, partnerships, or these Terms & Conditions, use the SHINE Contact Concierge.
Contact SHINE