Your privacy, handled with care.
This Privacy Policy explains how SHINE With Dignity may collect, use, store, protect, and share personal information when visitors use the website, place orders, send enquiries, use the Contact Concierge, sponsor, partner, or interact with SHINE online.
Last updated: [Insert date]
The simple version.
We collect what is needed
SHINE may collect information needed to process orders, respond to enquiries, support sponsorships, manage partnerships, and improve the website experience.
We use it for clear purposes
Personal information is used for website, ecommerce, customer support, communication, order, sponsorship, partnership, legal, and operational purposes.
We do not sell your personal information
SHINE does not sell personal information. Information may be shared only where needed for services, legal reasons, website operations, or customer support.
You have privacy rights
Customers and visitors may have rights to access, correct, object to, or request deletion of their personal information, subject to applicable law.
Who this policy applies to.
This policy applies to visitors, customers, sponsors, partners, parents, caregivers, schools, NGOs, corporate representatives, community leaders, and any person who interacts with SHINE With Dignity through the website, shop, Contact Concierge, WhatsApp links, sponsorship pages, partnership pages, or related online channels.
Personal information we may collect.
Account, order, and checkout information
- Name
- Billing and delivery details
- Contact information
- Order details
- Payment confirmation or status information
- Product selections
- Customer support information
Contact Concierge and enquiry information
- Enquiry type
- Selected enquiry options
- Message details
- Full name
- Optional role
- Optional organisation
- Preferred reply method
- Optional email
- Generated WhatsApp message content
Sponsorship and partnership information
- Sponsor or organisation name
- School, NGO, corporate, or community context
- Location or area
- Approximate number of girls or beneficiaries, if supplied
- Partnership or sponsorship goals
Website and technical information
- Device or browser information
- Pages visited
- Approximate location or region, where available from website tools
- Cookies or similar technologies
- Security logs or website performance information
Not all of the above information is always collected. SHINE may collect only what is relevant and reasonably needed depending on how a person interacts with the website.
Information we do not ask for unnecessarily.
SHINE does not ask visitors to submit sensitive medical details, identity documents, banking passwords, card PINs, or private health information through the Contact Concierge.
If a person has a medical concern, they should speak to a qualified healthcare professional rather than submitting sensitive medical details through the website.
Why we use personal information.
SHINE may use personal information to:
- Process and manage orders
- Communicate about orders, products, enquiries, sponsorships, and partnerships
- Respond to customer support requests
- Prepare WhatsApp enquiry messages through the Contact Concierge
- Manage sponsorship or partnership enquiries
- Improve website content, navigation, and customer experience
- Protect the website from misuse, fraud, or security risks
- Comply with legal, tax, accounting, consumer protection, or regulatory obligations
- Send marketing communications only where permitted or consented to
How the Contact Concierge works.
The SHINE Contact Concierge helps visitors build a structured message based on the options they select. When a visitor clicks the WhatsApp button, the website opens WhatsApp with a pre-filled message that the visitor can review before sending.
- The visitor chooses whether to send the WhatsApp message.
- The website does not force a message to be sent automatically.
- Once WhatsApp opens, WhatsApp's own terms and privacy practices may apply.
- Visitors should avoid including sensitive medical or private information in the message.
Orders, checkout, and payments.
When customers place orders, personal information may be processed to complete the purchase, confirm payment, arrange fulfilment, manage delivery or collection, handle returns, and provide customer support.
Payment information may be handled by checkout and payment services. SHINE does not need customers to send banking passwords, card PINs, or full card details through WhatsApp or the Contact Concierge.
When information may be shared.
SHINE may share personal information only where reasonably needed and appropriate, including with:
- Website hosting and technical service providers
- Payment or checkout service providers
- Delivery or courier partners
- Customer support or communication services
- Professional advisers where necessary
- Legal or regulatory authorities where required
- Partners involved in a sponsorship, school, NGO, or community initiative, where relevant and appropriate
Service providers should only receive information needed for their role.
Marketing and updates.
SHINE may send marketing, product, sponsorship, or partnership updates where a person has opted in, consented, made an enquiry, or where otherwise allowed by applicable law.
People should be able to opt out of marketing communications where required by law.
Cookies and website technologies.
The website may use cookies or similar technologies to support website functionality, improve performance, understand visitor behaviour, remember preferences, improve the shopping experience, and support security.
Visitors may be able to control cookies through their browser settings. Disabling cookies may affect parts of the website or checkout experience.
How long we keep information.
SHINE keeps personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or allowed by law, accounting, tax, consumer protection, dispute-resolution, or operational requirements.
How information is protected.
SHINE takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
No website, platform, or online transmission can be guaranteed completely secure. Customers should use strong passwords, avoid sharing private payment details through WhatsApp, and contact SHINE if they suspect misuse.
Children and young people.
SHINE's mission includes supporting girls and young people with dignity-led care, but the website is intended to be used with appropriate guidance where needed. If personal information of a child is submitted by a parent, caregiver, school, NGO, or partner, it should be done lawfully and responsibly.
Please do not submit unnecessary personal details about a child through the Contact Concierge or WhatsApp.
Your privacy rights.
Subject to applicable law, a person may have the right to:
- Ask what personal information SHINE holds about them
- Request access to their personal information
- Ask for inaccurate, outdated, incomplete, irrelevant, excessive, misleading, or unlawfully obtained information to be corrected or deleted
- Object to certain processing where allowed by law
- Withdraw consent where processing is based on consent
- Complain to the Information Regulator where applicable
SHINE may need to verify identity before acting on a privacy request.
Third-party websites and platforms.
The website may link to third-party services such as WhatsApp, payment services, delivery services, social platforms, or other websites. SHINE is not responsible for the privacy practices, security, or content of third-party platforms.
Information processed outside South Africa.
Some website, hosting, communication, payment, or technology service providers may process information outside South Africa. Where this happens, SHINE aims to use reasonable safeguards and appropriate service providers where practical.
Changes to this Privacy Policy.
SHINE may update this Privacy Policy from time to time. The updated version will apply once published on the website, unless otherwise required by law.
Questions about your privacy?
For privacy-related questions, order enquiries, product enquiries, sponsorships, or partnership support, use the SHINE Contact Concierge.
Contact SHINE